Terms and Conditions
Our terms and conditions explain your rights as a customer. Please read through them carefully. Our terms and conditions do not affect any rights you may have by law. Our terms and conditions apply to all transactions with Bloomin Pretty Flowers. By placing an order you accept all terms and conditions. These terms and conditions do not affect your statutory rights.
To order from Bloomin Pretty Flowers, you must be at least 18 years of age and be able to accept delivery.

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Returns

Due to the perishable nature of dried flowers and pampas  we are unable to accept returns unless they arrive damaged or defective. 

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Damaged Items 

Even though our blooms are packed carefully, they remain a perishable product, so may get damaged during transport. If this happens, please send a photo showing the damage to bloominprettyflowers@mail.com  as soon as possible, within 3 days after the delivery. We will then  arrange a refund or to resend the blooms.

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Customs and import taxes
Buyers are responsible for any customs / import / local / purchase taxes that may apply. We are not responsible for delays due to customs. We will not mark the order as a gift or adjust the value / description on the customs label to anything other than is correct.

Prices

Bloomin Pretty Flowers reserve the right to change their price list at any time. Any pricing mistakes that have been made will be taken into consideration when orders are placed, and the correct amount will be charged.

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Description of Goods
All descriptions, images and any other material used on this website, are as accurate description of the goods that is possible on a website.
Pictures may be of items previously made, therefore your item may vary from the image provided.

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Accuracy of Product Information
The intention of Bloomin Pretty Flowers is for all the information on our website to be as accurate as possible. However, we can not guarantee the accuracy of all information on its pages. All the actions taken by the user of the website are the responsibility of the individual. All photos are edited to the best effect. If you are unsure about colour or sizing you should enquire before placing an order.

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Orders
The total price of goods will be stated at the time of placing your order, whether or not the order has been confirmed.
We reserve the right to make adjustments to price due to error or omission or if the goods are wrong, whether the order has been confirmed or not. You will be informed of correct price and given the opportunity to cancel your order.
All prices are inclusive of VAT, but are exclusive of postage and packaging charges, which will be payable as indicated at the time of placing your order.

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Payment
We accept all major credit and debit cards You must provide your exact billing address and telephone number on your order. That is the address your credit cards bank has on file. We only ship to the address provided through the invoice. Alternative addresses to those can invalidate buyers protection. Incorrect information may cause a delay in processing the order.
Orders are only processed once authorisation of your card has been properly received.

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Availability Of Goods
All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason, we will not charge you for these and will refund all monies paid for them. We do however not compensate you for any other losses you may suffer if we do not supply the goods.

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Questions - Feedback - Help - Advice - Donations or Just want a chat?   : )                                                                  Joanne Smith, Bloomin Pretty Flowers, 11 Scales Close, Dalton, Cumbria, LA15 8PE. bloominprettyflowers@mail.com 07708058232

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OUR PRIVACY POLICY
We want you to know we are fully committed to ensuring that your privacy is protected. Our privacy policy sets out how we use and protect any information that you give to us when you use this website. We only ask you to provide the minimum information by which you can be identified. Be assured that it will only be used in accordance with this privacy statement. You should check this page occasionally as we may change this policy at times and this page will be updated.

Information We Collect
To fulfil your order, you must provide us with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order), if you contact us directly.

Why We Need Your Information and How We Use It
We rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services.

Information Sharing and Disclosure
Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

Service providers. We may engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

Data Retention
We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 4 years.
Transfers of Personal Information Outside the EU We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction.

Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me For purposes of EU data protection law, I, Joanne Smith, am the data controller of your personal information. If you have any questions or concerns, you may contact me at bloominprettyflowers@mail.com 
Payment processing All payments are securely processed by Worldpay (our payment processor). Worldpay are fully PCI-DSS compliant and your payment information is collected and processed securely. We NEVER see your payment details.
Your Security We are fully committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Cookies A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Controlling your personal information We do NOT pass your personal information on to any third parties and will only use your information to process your order and keep you updated with progress. We will not use your information for marketing or advertising purposes and you can request the information we hold about you at any time and also request it to be deleted or changed.
Your privacy is really important to us, we realise how precious it is, if you have any further questions about this Privacy Policy please do not hesitate to contact us.